& RETURNS

Standard apparel and gifts: 2–5 business days before shipping.

Personalized products: 3–7 business days and may require additional time for customization.

Custom orders: Timing varies. Production begins after design, pricing, garment availability, and final proof are approved.

Busy seasons and holidays: Processing may take longer during high-volume periods.

Where we ship: We currently ship within the United States.

Shipping methods: Calculated at checkout based on location and package weight.

Tracking: You’ll receive tracking information by email once your order ships.

Address changes: Please double-check the address entered at checkout.

Delivered packages: Once tracking shows delivered, please check with household members, neighbors, and your local carrier office.

Carrier delays: Once accepted by the carrier, delivery timing is outside our direct control.

Standard, non-personalized items: Contact us within 14 days of delivery. Eligible items must be unworn, unwashed, and in original condition.

Personalized and custom items: These items generally cannot be returned or exchanged unless we made an error or the item arrived damaged.

Sizing concerns: Please review our Product Stock & Sizing page before ordering.

If something is not right, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• A clear photo of the full item
• A close-up photo of the damage or error
• A photo of the packaging when shipping damage occurred

Before production: We will do our best to accommodate changes.

After materials are ordered: Changes may not be possible.

After production begins: Changes or cancellations may not be possible.

Custom design work: Design fees and completed work are non-refundable once work has begun.

Address corrections: Contact us as soon as possible.